Client Support Specialist, Tech firm

  • Salary: £28,000 + bonus + benefits
  • Location: City of London
  • Consultant: Sue Wildman | 020 7588 8999
  • Reference: 926342
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Are you an excellent communicator who can listen, explain and engage with people at all levels?

Do you have a good understanding of technology and are you passionate about customer service?

An exciting tech business in the City is looking for a proactive individual to provide first line support to executive clients.  You’ll use your judgement and an enquiring mind to provide resolution to client enquiries.

If you thrive in a collaborative, fast-paced and high performing environment, we’d love to hear from you!

What you’ll be doing day to day:

  • Providing exceptional, concierge-style customer service with impeccable attention to detail
  • Diagnosing and swiftly resolving client queries by asking pertinent questions
  • Using your product knowledge to assess whether the issue is software related
  • Identifying additional training needs where applicable
  • Escalating unresolved issues to internal teams
  • Maintaining accurate records of all client interactions
  • Keeping up to date with product changes and development
  • Helping to train clients and supporting at client meetings
  • Acting as an ambassador for the business at all times

The skills you need to bring:

  • Commitment to providing the best possible customer service at all times
  • Excellent spoken and written communication skills
  • Clear and engaging telephone manner
  • Confidence to ask the right questions
  • Exceptional attention to detail and high standards
  • A can-do attitude with a strong team ethic
  • Energy and enthusiasm

Posted date: 20 Oct 2021

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