Are you an excellent communicator who can listen, explain and engage with people at all levels?

Do you have a good understanding of technology and are you passionate about customer service?

An exciting tech business in the City is looking for a proactive individual to provide first line support to executive clients.  You’ll use your judgement and an enquiring mind to provide resolution to client enquiries.

If you thrive in a collaborative, fast-paced and high performing environment, we’d love to hear from you!

What you’ll be doing day to day:

• Providing exceptional, concierge-style customer service with impeccable attention to detail
• Diagnosing and swiftly resolving client queries by asking pertinent questions
• Using your product knowledge to assess whether the issue is software related
• Identifying additional training needs where applicable
• Escalating unresolved issues to internal teams
• Maintaining accurate records of all client interactions
• Keeping up to date with product changes and development
• Helping to train clients and supporting at client meetings
• Acting as an ambassador for the business at all times

The skills you need to bring:

• Commitment to providing the best possible customer service at all times
• Excellent spoken and written communication skills
• Clear and engaging telephone manner
• Confidence to ask the right questions
• Exceptional attention to detail and high standards
• A can-do attitude with a strong team ethic
• Energy and enthusiasm

Posted date: 20 Oct 2021