1095559 Published: 1 October 2018
Job Type
£26,000 - £30,000 + excellent benefits + bonus
West End
Consultant Name
Digby Neave
Contact Number


An exciting technology business in the heart of Mayfair is looking for a dedicated individual who  is passionate about customer service to join them as a Product Specialist.

As a Product Specialist you will be the first line of support for large blue chip corporates using their software.

Working with a dynamic and collaborative team, exceptional communication skills and an excellent phone manner are absolutely essential.


  • Providing exceptional, concierge-style customer service with impeccable attention to detail
  • Advising users on product use and diagnosing reported issues over phone, email and chat
  • Escalating relevant queries as necessary to 2nd/3rd line support
  • Contributing to the firm-wide customer service strategy by adding to best practice policies
  • Supplying key insights to the product development, sales and client services teams on feedback given by clients



  • Keen interest in technology is essential
  • Totally committed to delivering top-quality service to clients
  • Exceptional attention to detail
  • Ability to act as an ambassador for the business, representing the firm in all communications
  • Confident with great interpersonal skills and positive phone manner
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