An exciting technology business in the heart of Mayfair is looking for a dedicated individual who is passionate about customer service to join them as a Product Specialist.
As a Product Specialist you will be the first line of support for large blue chip corporates using their software.
Working with a dynamic and collaborative team, exceptional communication skills and an excellent phone manner are absolutely essential.
- Providing exceptional, concierge-style customer service with impeccable attention to detail
- Advising users on product use and diagnosing reported issues over phone, email and chat
- Escalating relevant queries as necessary to 2nd/3rd line support
- Contributing to the firm-wide customer service strategy by adding to best practice policies
- Supplying key insights to the product development, sales and client services teams on feedback given by clients
- Keen interest in technology is essential
- Totally committed to delivering top-quality service to clients
- Exceptional attention to detail
- Ability to act as an ambassador for the business, representing the firm in all communications
- Confident with great interpersonal skills and positive phone manner